Blog 2


     In the class, the topic is about dealing booking enquirers the hotel. We discussed how to turn down bookings, give explanations and suggest alternatives.

     Form the topic, we took turns to be caller and receptionist. Then we do the exercised how to say canceling about the reservation and recommend an alternative.

     So that, I got how to used the sentence and how to say when I have to turn down bookings. And find the way to suggest the good choices to the guest.

The Patong Merlin Hotel

                            Photo : Patchararat

Location

The Patong Merlin Hotel is an international holiday resort in the   heart of  Patong Beach in Phuket.

General facilities

Internet service, Wi-Fi in public areas, free Wi-Fi in all rooms.

·      Parking shuttle service. Taxi Shuttle service - Airport.

·     Tours, spa, fitness room, massage, pool, Tennis, food, drinks, snacks, Coffee shop, poolside bar, room service, bars, restaurants.

·     Services and facilities such as library, laundry service, Daily maid service, ATM, currency exchange shops and services for children.

Room facilities

·     All the 386 rooms have coffee / tea, Desk, shower, air conditioning, TV, hair dryer, in-room safe, telephone, wireless Internet access, refrigerator, complimentary  bottled water.

What another customer say about it.

·      The customer liked a natural and the large rooms and the excellent service at the lobby till the  room.